You can sign up on iOS, Android or through our web app (my.dothealth.ca).
Once you've signed up using your email, complete your profile. We'll need this information before you can start requesting records.
To verify your identity and ensure that we have a way to get in touch with you, we'll send you an email with an email verification link. We'll also ask you to verify your identity by taking a picture of a piece of government-issued ID and your face.
Once your ID has been verified, you're ready to start requesting records! Let us know which institutions you want to request records from, and we'll have you sign a consent form confirming that you'd like us to fetch them on your behalf.
Records may take as little as a few hours to as long as a few weeks, depending on the institution.
You'll get an email notice when the records have been posted to your profile. You can access them from your Dot Health account on web or mobile.
To share your health records, you can download them to your computer or mobile device and email them directly to your care team or loved ones. Please note that Dot Health is not responsible for your records once it is no longer in our platform.
For more details on any of the above, check out the links above and the rest of our help centre! If you still can't find an answer to your question, send us a note at care@dothealth.ca.
