Join the
Operations
team as a

Client Operations Assistant

Why we do what we do

Millions of people in Canada lack access to their health care information, preventing them and their care teams from making the best, safest and most personalized decisions possible about their health. 

Today, you can easily track just about any piece of personal information - from financial to commercial - right down to your last coffee order. Emails, messages, bank balances are taps away but access to vital healthcare information like blood tests, clinical notes and imaging is virtually non existent. For so long, the healthcare industry has stood in between the patient and their information by making access to health records expensive and time-consuming. Understanding those records, on the other hand, has never been a priority in the healthcare space.  This is done effectively through legacy health care systems, complicated data problems and archaic modes of everyday communication like faxing. 

Dot Health has arrived on the scene to put the legacy of inefficiency, fragmentation and frustration behind us and put forth a bold new vision of how health care information should work for people in Canada. We help people get their vital personal health information all in one place. Faster. Cheaper. We also believe understanding your health information is just as important as having easy access to it. We do this through beautiful visualizations, contextual explanations of medical jargon, and even giving users the ability to chat with our resident physician.  All these efforts are to ultimately put the patient first by giving them the health care information they need to make the best decisions about their health. We’re committed to people not only getting all their information in one place, but by helping them better understand it. 

The space of health care technology and consumers is riddled with unexpected challenges, complicated problems and a profound level of inefficiency. We've assembled a team of people that are resilient, forward-thinking and unafraid to challenge this status quo. Our mission to centralize people's health information in one place is challenging. We’re looking to work with someone who not only believes in the work that we do, but also exhibits the tenacity, precision and focus to build the best consumer digital health product the world has seen. If this sounds like something you would be interested in, keep on reading.

What are we looking for?

Don't fit the exact job requirements?

At Dot Health we hire for growth, not only for job requirements. Just because you feel like you don’t match the job requirements exactly, we still encourage you to still apply. We’re open to hiring someone who may not fit the job requirements exactly, but shows promise for healthy growth.

To apply, please send us your resume, your name and why you're interested in applying to work@dothealth.ca or use the button below to open your mail app.

Apply now

What's the day-to-day like?

  • Provide technical and product support to Dot Health users via Intercom, email, and telephone
  • Take initiative to identify and implement process improvements based on identified trends or gaps to maintain our best-in-class customer success score 
  • Curate feedback from users and translate it for our development team for product improvements 
  • Work between users and the product team when bugs arise, so as to troubleshoot and keep both parties informed
  • Follow up with health care institutions about record requests, maintaining an organized log of the status of requests
  • Manage invoices and incoming health records via fax, mail and our secure portal 
  • Execute on the Dot Health provider network strategy, including identifying prospective partners, coming up with ways to improve existing relationships, and developing a provider success package
  • Contribute to the development and maintenance of policy/ procedure manuals and training guides

To apply please send us your resume, your name and why you're interested in applying to work@dothealth.ca or use the button below to open your mail app.

Apply now
A bit about us

We’re early-stage, venture-backed, and founded by passionate Canadian tech veterans, formerly of Wealthsimple and Shopify. We’re committed to changing the face of health care while building the company we always wanted to work at. We’re building a team of collaborative, self-directed professionals to help us empower Canadians with their own health data.

Learn more about the company
Dot Health is committed to building a safe and diverse workplace culture that is representative of the people that we build for

We encourage applicants from underrepresented backgrounds, including but not limited to aboriginal persons, trans-gender persons, gender non conforming persons, francophones, persons with family care giving responsibilities, members of sexual minority groups, persons with disabilities, visible minorities, and women to apply!

To apply, please send us your resume, your name and why you're interested in applying to work@dothealth.ca or use the button below to open your mail app.

Apply now
Work environment

What’s working at Dot Health like?

We’re dedicated to building the company we always wanted to work at. A supportive and healthy work environment with a diverse team of smart, thoughtful people.

Beautiful visualizations

Confusing PDF to beautiful, easy to understand visuals

Beautiful visualizations

Confusing PDF to beautiful, easy to understand visuals

Beautiful visualizations

Confusing PDF to beautiful, easy to understand visuals

Beautiful visualizations

Confusing PDF to beautiful, easy to understand visuals

Beautiful visualizations

Confusing PDF to beautiful, easy to understand visuals

Beautiful visualizations

Confusing PDF to beautiful, easy to understand visuals

Sameer V. uses Dot to understand his Dad’s cholestrol

Sameer Vasta
Employee experience lead
Ontario Digital Service
Our values

These are the the things we believe in

Make others succesful
Assume the person you’re talking to is as smart, or smarter than you
Create value for communities
Prioritize people, then product, then profits
Dot Health HQ

We’re proud to call Toronto home

We get to build the future of healthcare in a beautiful, plant-filled office in the Distillery District of Toronto.

Come visit us