Work with us

We’re early-stage, venture-backed, and founded by passionate Canadian tech veterans, formerly of Wealthsimple and Shopify. We’re committed to changing the face of health care while building the company we always wanted to work at. We’re building a team of collaborative, self-directed professionals to help us empower Canadians with their own health data.

Operations

Client Relations Manager

We are looking for an enthusiastic, friendly, and organized person to join our team as a Client Relations Manager. Our ideal candidate is a critical thinker who loves working with people and is excited about engaging in meaningful, personalized and friendly support with our users and hospital partners. Because health is personal, sensitive, and individual, our ideal candidate is someone who demonstrates tact, care, and respect for our diverse users. They have an interest in both technology and health care, and are passionate about empowering individuals to be active agents in the management of their own health. They intimately understand the private and secure nature of personal health information, and uphold the highest level of commitment to Dot Health’s values. Working with health records and a knowledge of health institutions and electronic medical records is an asset, as is former startup experience.

Things you’ll be doing:

  • Provide technical and product support to our clients right when they need it, and making sure they have the best possible Dot Health experience, every time
  • Liaise with clients, including onboarding new users to the Dot Health platform
  • Communicate with hospitals, clinics, and other health care providers as necessary, and keep a guide of health institution communication best practices
  • Collaborate with the internal team and work with the required integrations to deliver an exceptional client experience
  • Establish client support practices and optimize the client experience

Experience:

Our ideal candidate has 1-3 years’ experience in customer experience, client success or a related role. Experience working with a tech startup is an asset, as is some knowledge of the Canadian health care system.

We’re dedicated to building a supportive and healthy work environment, and we won’t demand long hours or unreasonable deadlines. However, this is a startup, so you’ll be working with loosely defined requirements and less oversight in a high trust, high expectations environment.

Please email work@dothealth.ca to apply.

Design

Designer

We’re looking for a versatile designer to help craft our design language and create intuitive, human-centered experiences for our users. Design is vital to Dot Health as we try to demystify the often complex nature of health–from creating the vision for new features, to the craft and finish of details within the product, as well as creating marketing collateral, and external communication. Our ideal designer thinks deeply, speaks clearly, and appreciates collaboration and feedback. For the second designer on our team, we are looking for someone who is excited about working in a flexible environment with a willingness to learn and take on any design task that will improve the Dot Health experience. This role comes with a large amount of responsibility in a supportive environment–we’ll expect you to make thoughtful contributions to the ultimate end-user experience. Because health is such a personal subject that everyone experiences differently, the ideal designer displays tact and care for the diverse experiences of our users.

Things you’ll be doing:

  • Designing new features for both our web and mobile clients, including flows, wireframing, visual design, and prototyping
  • Assisting in building and improving our design system and brand assets
  • Working extremely closely with engineering to ensure a high-quality design implementation and user experience
  • Ensuring our products are accessible and intuitive
  • Designing assets for our website, business development materials, and other external communication
  • Assisting in defining and executing the product roadmap
  • Consistently soliciting feedback from your peers in all roles
  • Gaining and applying domain knowledge in healthcare

We’re dedicated to building a supportive and healthy work environment, we won’t demand long hours or unreasonable deadlines. However, this is a startup, so you’ll be working with loosely defined requirements and less oversight in a high trust, high expectations environment.

Please include a portfolio of your design work to be considered.

Please email work@dothealth.ca to apply.